The Integrated Accessibility Standards (the “Standards”) passed under the Accessibility for Ontarians with Disabilities Act, 2005 (the “Act” or “AODA”) requires that Orlando Corporation (“Orlando”) establish, implement, maintain and document a multi-year accessibility plan that outlines how the company will meet its requirements in a timely manner to prevent and remove barriers for persons with disabilities as well as to meet the specific requirements of the Standards themselves. This document serves as Orlando’s accessibility plan and outlines the policies and actions that the company has put in place to achieve these objectives.
Orlando is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in inclusion and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Act.
Orlando is dedicated to continuously developing, implementing, and maintaining policies that govern how the company achieves or will achieve accessibility through meeting all regulation requirements. To facilitate this commitment, Orlando has established and maintained this Multi-Year Accessibility Plan, which is reviewed and updated once every five years, at a minimum, to identify progress made in addressing barriers. This Plan will be posted on Orlando’s corporate website and disseminated via staff communications and will be provided in an accessible format upon request.
Orlando will continue to ensure that it is in compliance with the AODA Integrated Accessibility Standards (Ontario Regulation 191/11) and shall direct its Legal Department to monitor on an on-going basis all amendments to the Act and the Standards and any new regulations passed under the Act so that any legislative change(s) may be taken into account in updating this plan.
Orlando will provide individualized workplace emergency response information to any employees who have a disability, if the disability is such that the individualized information is necessary and Orlando is aware of the need for accommodation due to the employee’s disability. If an employee with individualized workplace emergency response information requires assistance and provides consent, Orlando will provide the individualized information to the person designated by the company to provide assistance to the employee.
Orlando has developed and implemented a training program for employees who deal with customers on behalf of Orlando and those involved in the development of policies, procedures and practices pertaining to the provisions of goods and services to Orlando’s customers. Orlando’s accessibility training program includes:
Training will be provided to each employee as soon as practical after being hired and assigned job duties. Training will also be provided on an on-going basis in connection with changes to the policies, practices and procedures governing the provision of goods and services to persons with disabilities. Orlando will keep a log of all the training it provides, documenting who was trained, on what and when.
Orlando will also update the accessibility training program on a regular basis to ensure that Orlando’s employees, agents and contractors understand the Ontario Human Rights Code as it relates to people with disabilities.
On an ongoing basis Orlando will ensure that the needs of people with disabilities are considered when designing or acquiring self-service kiosks and when consenting to the installation of Kiosks by tenants within the public areas of buildings managed by Orlando. Personnel in Orlando’s Property Management and Retail departments will be trained in this regard. The installation of kiosks will require the consideration of both the technical and structural features of kiosks and accessible paths to the kiosks.
Orlando is committed to making company information and communications accessible to persons with disabilities.
Implemented Action:
The following measures have been implemented by Orlando:
Orlando is committed to fair and accessible employment practices and has achieved compliance with requirements as set out in Part III of the Standards.
Implemented Action:
The following measures have been implemented by Orlando:
Orlando meets the Accessibility Standards for the Design of Public Space when building or making major modifications to its public spaces, such as outdoor paths of travel, including sidewalks, ramps, stairs, curb ramps, rest areas and accessible pedestrian signals, accessible off-street parking and service-related elements such as waiting areas.
Orlando has put procedures in place to help prevent service disruptions to its accessible parts of its public spaces. In the event of a service disruption to the accessible parts of public spaces, Orlando will notify the public of the service disruption and alternatives available.
Orlando provides or can arrange for provision in a timely manner of accessible formats and communication supports for persons with disabilities with respect to its AODA accessibility policy, this plan, required feedback and employee communications, publicly available emergency procedures, and other matters addressed by the Standards, taking into account the accessibility needs of the persons making requests for the same.
As required by the Standard, Orlando files accessibility reports outlining the company’s progress towards accommodating persons with disabilities with the Ontario Ministry of Economic Development, Job Creation and Trade.
Persons having any questions or concerns regarding this accessibility plan are asked to contact the Accessibility Officer at Orlando Corporation, 6205 Airport Road, Mississauga ON L4V 1E3. Enquires may also be directed to Orlando’s Accessibility Officer by phone to: 905-677-5480 or by e-mail to: legalnotice@orlandocorp.com