Use of this Website is subject to the following terms and conditions. Your use of the Website constitutes acceptance of these terms and conditions.
Purpose
Orlando Corporation strives to provide its services in a manner that respects the dignity and independence of people with disabilities. Orlando is committed to giving people with disabilities the same opportunity as others to access and benefit from its services. The purpose of this policy is to ensure that Orlando meets the objectives and requirements under the Accessibility for Ontarians with Disabilities Act, 2005, and the accessibility needs of persons with disabilities.
While this policy applies to those parts of Orlando-managed buildings open to the public, tenants of Orlando are responsible for developing and implementing their own accessibility policies with respect to premises leased by them from Orlando.
Orlando Corporation strives to provide its services in a manner that respects the dignity and independence of people with disabilities. Orlando is committed to giving people with disabilities the same opportunity as others to access and benefit from its services. The purpose of this policy is to ensure that Orlando meets the objectives and requirements under the Accessibility for Ontarians with Disabilities Act, 2005, and the accessibility needs of persons with disabilities.
While this policy applies to those parts of Orlando-managed buildings open to the public, tenants of Orlando are responsible for developing and implementing their own accessibility policies with respect to premises leased by them from Orlando.
Guiding Principles
Orlando will use all reasonable efforts to ensure that its policies, practices and procedures are consistent with the following principles:
that Orlando’s services are provided in a manner that respects the dignity and independence of persons with disabilities;
that Orlando operates its business such that persons with disabilities will benefit from its services in the same or similar way as others, and that where integration is not possible, alternative measures will be used to enable a persons with disabilities to obtain, use or benefit from Orlando’s services;
and that persons with disabilities are given an opportunity equal to that given to others to obtain, use or benefit from Orlando’s services.
Communication
When communicating with a person with a disability, Orlando and its employees should do so in a manner that takes into account the person’s disability. Orlando will train its employees on how to interact and communicate with people with various types of disabilities.
Notice of Temporary Disruptions in Services of Facilities
Orlando is aware that the operation of its services and facilities is important to our clientele. On occasion, disruptions in Orlando’s services and facilities may occur due to reasons that may or may not be within Orlando’s control or knowledge.
Orlando will make reasonable efforts to provide notice to the public of any disruption in its services and/or facilities, including: information about the reason for the disruption, its anticipated duration and a description of alternative services and/or facilities, if any, that may be available. Orlando will make reasonable efforts to provide prior notice of any planned disruptions in its services and/or facilities, if possible, recognizing that in some circumstances, including an unplanned temporary disruption, advance notice will not be possible. In such cases, Orlando will provide notice as soon as reasonably possible.
When temporary disruptions occur to Orlando’s services and/or facilities, Orlando will provide notice by posting the information in visible places, or on the company’s website (www.orlandocorp.com), or by any other method that may be reasonable under the circumstances as soon as reasonably possible.
Assisted Devices and Measures that Assist with Accessibility
A person with a disability may provide his or her own assistive device for the purpose of obtaining, using and benefiting from Orlando’s services and facilities. Exceptions may occur in situations where Orlando has determined that the assistive device may pose a risk to the health and safety of a person with a disability or the health and safety of others on its premises. In these situations and others, Orlando may offer a person with disability other reasonable measures to assist him or her in obtaining, using and benefiting from Orlando’s services and facilities, where Orlando has such other measures available.
It is the responsibility of the person with the disability to ensure that his or her assistive device is operated in a safe and controlled manner at all times.
Support Persons
A person with a disability may enter Orlando’s own business offices and those parts of Orlando-managed buildings that are open to the public with a support person and have access to the support person while on the premises. Orlando may require a person with disability to be accompanied by a support person while on such premises in situations where it is necessary to protect the health or safety of the person with a disability or the health and safety of others on the premises.
Service Animals
A person with a disability may enter Orlando’s own business offices and those parts of Orlando-managed buildings that are open to the public accompanied by a service animal and keep the animal with them. If a service animal is excluded by law, Orlando will ensure that alternate means are available to enable the person with a disability to obtain, use or benefit from Orlando’s services and facilities. If it is not readily apparent that an animal is a service animal, Orlando may ask the person with a disability for confirmation that the person requires the animal for reasons relating to his or her disability.
It is the responsibility of the person with disability to ensure that his or her service animal is kept under control at all times. If an employee or any other person on Orlando premises has a severe allergy to animals, which could result in health and safety concerns, Orlando will make reasonable efforts in the circumstances to meet the needs of all individuals.
Feedback
Orlando is committed to providing high quality services to all members of the public it serves. Feedback from the public is appreciated as it may identify areas that require change and encourage continuous service improvements, including improvements in the manner in which Orlando provides services to persons with disabilities.
Feedback may be provided in person, by telephone, or by writing. All feedback should be directed to Orlando’s Legal Compliance Manager. Feedback in person or by mail should be directed to:
Feedback may also be provided by calling Orlando’s Legal Compliance Manager at: 905-677-5480 or by e-mailing dasilval@orlandocorp.com
Training
Orlando will provide training to its employees about the provision of Orlando’s services to persons with disabilities.
Training will include:
the purpose and application of this policy;
a review of the purposes and requirements of the Accessibility for Ontarians with Disabilities Act;
a review of the purposes of the purposes and requirements of the Accessibility Standards for Customer Service Regulation;
how to interact and communicate with persons with various types of disabilities;
what to do if a person with a disability is having difficulty accessing Orlando’s services and/or public facilities;
instruction on Orlando’s policies, procedures and practices pertaining to the provision of services to persons with disabilities; and
how to use equipment or devices available on Orlando’s premises, or that is otherwise provided by Orlando, to assist with the provision of Orlando’s services to persons with disabilities.
Training will be provided as soon as practicable to current and new Orlando staff members and whenever changes are made to Orlando’s policies, procedures and practices governing the provision of its services to persons with disabilities. Orlando will maintain records of all training conducted pursuant to this policy. These records will include the number of individuals trained and the dates on which the training occurred.
Multi-year Accessibility Plan
Orlando has developed and will follow a Multi-year Accessibility Plan (“Accessibility Plan”) outlining the company’s strategy to prevent and remove barriers impacting persons with disabilities. Orlando’s Accessibility Plan will be reviewed consistently until all objectives are carried out as required under the Integrated Accessibility Standards made pursuant to the Accessibility for Ontarians with Disabilities Act.
The Accessibility Plan will be reviewed thereafter at least once every five years. View the Accessibility Plan.
Availability of Documents for Customer Service Standard
All documents required by the Accessibility Standards for Customer Service Regulation, including this policy and the Accessibility Plan, are available upon request. When providing a document to a person with a disability, Orlando will provide the document, or the information contained in the document, in a format that properly takes the person’s disability into account.
Where required, documents required by the Accessibility Standards for Customer Service Regulation, including this policy, will be posted on Orlando’s website (www.orlandocorp.com)
Accessible Employment Practices
In the hiring of new employees, Orlando welcomes and encourages applications from people with disabilities. Accommodations will be available, on request, for candidates taking part in all aspects of the hiring selection process. If a job applicant or successful candidate requests an accommodation, Orlando will discuss their specific needs with them and make adjustments to support their needs in the hiring process and in the workplace. Information will also be provided in an accessible format to employees with disabilities to allow them to successfully perform their jobs and to ensure that general company information is available to them. In the promotion or career development of employees, persons with disabilities will be treated equally and will be provided with accommodations they need to learn new skills and take on more responsibilities. Orlando will also inform all employees of its policies to support people with disabilities, and will provide notice to any change in its policies. Employees with disabilities will also be provided with an individualized written accommodations plan. This information includes customized emergency information. Orlando will also provide a process to support employees who have been absent from work due to a disability and require disability-related accommodations in order to perform their essential duties.
Public Spaces
Where applicable, the public spaces of Orlando, such as off-street parking, waiting areas and paths of travel, will be made accessible to persons with disabilities.
Definitions
For the purposes of this policy, “disability” is defined and means:
any degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical co-ordination, blindness or visual impediment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a guide dog or other animal or on a wheelchair or other remedial appliance or device;
a condition of mental impairment or a developmental disability;
a learning disability or dysfunction in one or more of the processes involved in understanding symbols of spoken language;
a mental disorder; and
an injury or disability for which benefits were claimed or received under the insurance plan established under the Workplace Safety and Insurance Act.
A “support person” is defined and means, in relation to a person with a disability, another person who accompanies him or her in order to assist them with communication, mobility, personal care, or medical needs or with access to goods and services.
A “service animal” is defined and means any animal used by a person with a disability where it is readily apparent that the animal is used by the person for reasons relating to his or her disability or where a person provides a letter from a physician or nurse confirming that the person requires the animal for reasons relating to his or her disability. A service animal includes a dog trained as a guide for a blind person and having the qualifications prescribed by the regulations to the Blind Persons' Rights Act.
Contact for Clarification or Questions
Any questions about this policy should be directed to Orlando’s Legal Compliance Manager by calling: 905-677-5480 or by e-mailing dasilval@orlandocorp.com